pohonmas Casino & Sportsbook Data Care

What We Collect on pohonmas

We collect several categories of information to operate our sportsbook and live-dealer service. When you create an account, we ask for your full name, date of birth, email address, and mobile phone number. During KYC (know-your-customer) verification, we also collect a copy of your government-issued identity document and a proof-of-residence document such as a utility bill or bank statement. These are stored securely and used only to verify your identity and comply with anti-money-laundering regulations.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or a bank account (e-wallet, mobile banking, local payment, online payment), we record the transaction ID, amount, timestamp, and the payment method you used. We do not store your full card number or wallet credentials; our payment processors handle that encryption. Similarly, when you withdraw, we log your requested amount, your bank details (for verification purposes), and the processing status.

We also track your betting activity—which football matches you viewed during Liga 1 or Piala AFF, which live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) you joined, which esports markets (Mobile Legends, Free Fire, PUBG Mobile) you wagered on, and which slots you played. This data helps us understand player preferences and detect unusual activity that may indicate account compromise or fraud.

Account data

Name, email, phone, identity documents, address—used for verification and account recovery.

Transaction data

Deposits, withdrawals, amounts, payment methods, timestamps—logged for audit and dispute resolution.

Activity data

Games played, wagers placed, odds selected, results—used to detect fraud and improve platform performance.

Device data

IP address, device type, browser version, mobile operating system—used for security and debugging.

How We Use Your Data

Our primary use of your data is to run pohonmas safely and fairly. We use your identity documents to verify that you are who you claim to be and that you are of legal age to use our platform. We use your transaction history to prevent fraud, detect money-laundering patterns, and settle your bets correctly. We use your activity logs to generate your account statement, which you can download at any time.

We may also use your email and phone number to send you service notifications—confirmations of your deposit, alerts about a withdrawal in progress, reminders if you have not logged in for a long time, or updates about scheduled maintenance. We do not use your data for marketing or promotional emails unless you have explicitly opted in through your account settings.

Our customer support team may access your account data to help you resolve disputes, reset your password, or explain why a transaction was rejected. We keep records of all support interactions for quality assurance and training purposes.

Third-Party Processors

We do not own all the infrastructure that runs pohonmas. Our payment gateway partners (payment processors for e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive your transaction details in order to process your deposit or withdrawal. These partners are bound by data-protection agreements and may only use your data to complete the transaction. Our cloud hosting provider stores our servers and may be located outside your jurisdiction; we encrypt sensitive data before it leaves our control.

We also work with compliance vendors who scan our transaction records for signs of money laundering or fraud. These vendors see aggregated patterns, not your personal name or identity, unless a transaction is flagged as high-risk.

Your Rights

You have the right to access all personal data we hold about you. Log into your pohonmas account and visit your account settings to download your transaction history, verify the details we have on file, and review your KYC documents. You may request corrections if any detail is wrong. You may also request that we delete your account and associated data, although we may retain transaction records if required by law.

You may withdraw consent to receive service notifications by clicking the unsubscribe link in any email we send, or by adjusting your notification settings in your account dashboard.

Cookies and Tracking

When you visit pohonmas, we use cookies to remember your login session, language preference, and theme choice. These are essential for the platform to function. We also use analytics cookies to understand how players navigate our site and which games are most popular; this helps us improve the user experience. You may disable non-essential cookies in your browser settings, but doing so may affect the performance of our platform.

Contact pohonmas

If you have questions about our privacy practices or wish to exercise your rights, contact our data protection team through your account dashboard or email the address listed in our legal notice. We aim to respond to all data requests within ten business days.

Our Commitment on pohonmas

We keep your data only as long as necessary to operate pohonmas and meet legal obligations. We do not sell your personal information to advertisers or other third parties. We use industry-standard encryption and access controls to prevent unauthorized access. We audit our data practices regularly and update this policy if our practices change.

Our services on pohonmas are available only where local law permits. By using our platform, you confirm that you understand these terms and that your access complies with the laws of your jurisdiction. If you do not agree with our privacy practices, you may close your account at any time through your account settings.

Thank you for your trust. We are committed to protecting your data and operating pohonmas with integrity.